HOSPITALITY PERFORMANCE — FUTURE SCOPE

Find where your hotel may be leaving value on the table.

A potential evidence-led review for independent hotels, assessed individually. DECIDE is IMES’s initial defined offer; Hospitality Performance Review is a separate scope, not currently operational.

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Five areas. One commercial question: where should management look more closely?

WHAT WE REVIEW

01 — Revenue & Economics

Pricing, offers, packages and contribution.

02 — Distribution & Direct Booking

Channel economics, incentives and acquisition costs.

03 — Booking Journey & Conversion

How effectively the hotel turns interest into bookings.

04 — Guest Experience & Expectation Alignment

Where the promise and the actual guest experience diverge.

05 — Operational & Commercial Opportunities

Guest spend, F&B, upgrades, add-ons, packages and other revenue opportunities

An indicative review process, subject to an agreed scope and readiness review before any engagement.

HOW IT WORKS

01 — Performance Conversation

An initial conversation to understand the management question and assess whether a separate hospitality review could be appropriate.

02 —Scope, Payment & Data

Any engagement requires its own agreed scope, fee, payment terms and readiness review before activation.

03 — Performance Review

Delivery timing is confirmed in the agreed engagement scope once the required information is complete.

04 — Decision Book

10–12 pages. Evidence, findings and five priority actions

05 — Management Review

30-minute decision-focused conversation

WHAT YOU RECEIVE

Indicative outputs for a separately scoped review; final deliverables are agreed before any engagement.

01 — Decision Book

10–12 pages of evidence, findings and management priorities.

02 — Performance Snapshot

A clear view of the areas that deserve management attention

03 — Top 5 Performance Actions

Five prioritised actions — not a long list of generic recommendations.

04 — 30-Day Action Plan

What management should test, protect, fix or monitor next.

Includes a 30-minute Management Review.

THE IMES APPROACH

EVIDENCE → FINDING → COMMERCIAL IMPACT → IMES VIEW → ACTION

We separate what is verified from what is supported, hypothesised or unknown. Where the financial impact cannot be verified, we say so.

EXPLOIT · PROTECT · FIX · POSITION · TEST · MONITOR

WHO IT IS FOR

Independent and boutique hotels where owners, GMs or senior operators can act on the findings.

WHAT IT IS NOT

Not outsourced revenue management.
Not a mystery guest exercise.
Not a generic website audit.
Not a long operational consultancy.
No guaranteed revenue uplift.

HOSPITALITY PERFORMANCE REVIEW — FUTURE SCOPE

Fee agreed by scope

Scope, fee and payment terms agreed before activation

Delivery timing confirmed in the agreed scope

10–12 page Performance Decision Book
Top 5 Performance Actions
30-minute Management Review
No ongoing commitment

DISCUSS A POTENTIAL HOSPITALITY REVIEW

Tell us about your management question. We will assess whether an initial discussion is appropriate. Any hospitality review requires a separately agreed scope and readiness review before activation.

START THE CONVERSATION